Order & Returns

Placing an Order Ordering through Ventro One is straightforward. Simply browse our online catalogue of welding equipment, exhaust components, and industrial products, add items to your cart, and complete your purchase securely at checkout. If you have specific requirements or need to discuss a larger order, contact our team and we'll assist you directly.

Order Confirmation Once your order is placed, you will receive an email confirmation including full order details, an estimated dispatch timeline, and tracking information once your order has been shipped.

Returns Policy We want you to be completely satisfied with every purchase. If something isn't right, we're here to help. Returns must be initiated within 15 days of delivery. Items must be unused, in their original condition, and in their original packaging. Please note that items that have been installed or used, and products damaged through misuse, cannot be returned unless they are confirmed as faulty.

How to Return an Item To initiate a return, contact us with your order number and reason for return. We will provide clear instructions and, where required, a return authorisation. Once the item is received and inspected, we will process your refund or exchange promptly.

Refunds Refunds are issued to the original payment method within 5–7 business days of inspection. Return shipping costs remain the responsibility of the customer unless the item is faulty or incorrect.