Privacy Policy

Ventro One respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you interact with our website and online shop.

Information We Collect When you use our platform or contact us, we may collect the following:

· Identity Data — name, company name, job title

· Contact Data — billing address, delivery address, email address, phone number

· Transaction Data — details of orders, payments, and deliveries

· Technical Data — IP address, browser type, and how you interact with our website

· Project or Order Data — product specifications or custom requirements related to your order

How We Use Your Information

Order Processing & Delivery — We use your details to process and fulfil orders placed through our online shop. (Contractual obligation)

Order Management — Information helps us manage custom or bulk orders efficiently and keep you updated on progress. (Contractual obligation)

Customer Support — We use your details to respond to enquiries and provide technical or after-sales assistance. (Legitimate interest)

Service Improvement — Data helps us improve our website, product range, and overall customer experience. (Legitimate interest)

Legal Compliance — Certain information is retained to meet our obligations under applicable law. (Legal obligation)

Data Security We apply appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure.

Your Rights Under UK data protection law, you have the right to access, correct, or request deletion of your personal data, object to certain types of processing, and withdraw consent at any time. To exercise any of these rights, please contact us using the details on our website.

Changes to This Policy This policy may be updated periodically. Any changes will be published on this page.